Overview
The Facility Executive is responsible for managing daily facility operations, ensuring seamless delivery of soft services, vendor coordination, compliance management, and maintaining high standards of workplace efficiency and safety. The role requires strong operational skills, leadership ability, and client-handling experience.
Key Responsibilities
- Oversee soft service operations including housekeeping, pantry, office assistants, and helpers.
- Conduct periodic quality audits, walkthroughs, and facility inspections.
- Coordinate with multiple vendors and monitor service-level agreements (SLAs).
- Maintain daily documentation: reports, checklists, attendance, compliance records, and MIS.
- Resolve client concerns, service issues, and operational escalations promptly.
- Ensure proper deployment of manpower, rostering, and shift management.
- Support budgeting, cost optimization, and resource planning.
- Ensure 100% compliance with company policies, SOPs, and workplace safety norms.
- Assist in incident reporting, emergency handling, and risk mitigation procedures.
- Manage inventory of consumables and ensure timely procurement.
- Coordinate with maintenance teams (electrical, plumbing, HVAC) for smooth operations.
- Organize soft services meetings, vendor reviews, and operational briefings.
Skills & Qualifications
Educational Requirements
- Bachelor’s degree in Facility Management, Business Administration, Hotel Management, or related field.
- Diploma in Facility Management (if not a graduate) is acceptable.
Preferred Certifications (Optional but Valuable)
- ISO 45001 – Occupational Health & Safety
- ISO 14001 – Environmental Management
- Fire & Safety Certification
- Soft Services / Facility Management Training Certificate
- First Aid Certification
Experience
- 2–5 years of experience in facility management or soft services operations.
- Experience in corporate offices, IT parks, or commercial buildings preferred.
Technical & Professional Skills
- Strong communication and client-management skills.
- Skilled in vendor management and team handling.
- Knowledge of housekeeping standards, safety norms, waste management, and service operations.
- Proficiency in MS Office (Excel, Word, PowerPoint) and reporting tools.
- Ability to manage multi-site operations (optional).
- Familiar with CAFM/CMMS software (if used by organization).
Additional Requirements
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and handle multiple tasks.
- Must be well-groomed, professional, and disciplined.
- Strong sense of responsibility, ownership, and service orientation.
- Willingness to work in shifts (if required by the client site).
- Good understanding of workplace safety, emergency protocols, and compliance.