Choosing a facility management company is one of the most consequential operational decisions an Indian business can make. The right partner keeps your buildings safe, your people productive, and your compliance watertight. The wrong one creates headaches — missed maintenance, high turnover, compliance gaps, and escalating costs.
The problem is that most FM providers look similar on paper. They all promise trained manpower, pan-India coverage, and cost savings. The real differences emerge only when you ask the right questions — and know what good answers look like.
Here are 10 questions every Indian business should ask before selecting a facility management partner.
Facility management is not one-size-fits-all. An FM company experienced in managing IT parks may not have the right expertise for a hospital or manufacturing plant.
What to look for: Ask for client references in your specific industry. Request case studies or testimonials from businesses similar to yours in size, sector, and complexity.
If you operate multiple sites across India, your FM partner needs to deliver consistent quality in every city — not just the metros.
What to look for: Regional offices (not just sales representatives) in the cities where you operate. Ask whether they have operational infrastructure in tier-2 and tier-3 cities if relevant to your business.
Some FM companies specialise only in support services such as housekeeping and security, while others also handle engineering services such as electrical, HVAC, and O&M. An integrated provider reduces coordination overhead.
What to look for: A provider that covers both engineering (O&M) and support services and can deliver them under a single contract with unified reporting.
Labour law compliance is one of the biggest risk areas in facility management in India. PF, ESIC, minimum wages, Shops and Establishments Act, Contract Labour Act, the list is long, and penalties for non-compliance are real.
What to look for: Ask for documentation of their compliance processes. Do they have a dedicated compliance team? Can they provide monthly compliance reports? Have they faced any penalties or legal issues in the past?
A service level agreement without monitoring is just a piece of paper. The FM company should have a structured framework for measuring and reporting performance.
What to look for: Defined response and resolution times for different priority levels. Regular performance reports or dashboards. Penalty and incentive clauses tied to SLA outcomes.
High turnover is endemic in the FM industry. The question is not whether attrition happens, but how the company handles it.
What to look for: Ask for their average staff retention rates. Do they have a standby pool for immediate replacements? What training do replacement staff receive before deployment?
The quality of facility management is only as good as the people delivering it. Training is non-negotiable.
What to look for: Structured onboarding programmes. Ongoing training on safety protocols, equipment handling, and soft skills. Certifications or partnerships with training bodies.
Modern facility management relies on technology — work order management, asset tracking, attendance monitoring, and real-time dashboards.
What to look for: Ask what CAFM or facility management software they use. Can you access real-time reports? Is there a helpdesk or ticketing system for service requests?
Any reputable FM company should be willing to connect you with existing clients who can speak to their performance.
What to look for: References from clients in your industry. Willingness to arrange site visits to facilities they currently manage. Case studies showing measurable outcomes cost savings, improved compliance, better satisfaction scores.
Switching FM vendors is a complex process. A good partner will have a structured transition plan that minimises disruption.
What to look for: A documented transition methodology with clear milestones. Experience in taking over from previous vendors smoothly. Commitment to retain existing high-performing staff where possible.
No documented SOPs — If they cannot show you their standard operating procedures, expect inconsistency
Vague pricing — If the proposal does not break down costs clearly, expect surprises later
No compliance documentation — If they cannot provide PF/ESIC challan copies on request, walk away
Over-promising — If every answer is "yes, we do that" without specifics, dig deeper
No site supervisor — If they plan to manage your facility remotely without a dedicated on-site lead, service quality will suffer
Logicon Facility Management checks every box on this list. With a Pan India presence across Pune, Mumbai, Delhi NCR, Bengaluru, and Ahmedabad, dedicated compliance teams, integrated engineering, O&M, and support services, structured SLAs, trained manpower, and a transparent contract process, Logicon delivers facility management that holds up to scrutiny.
Ready to evaluate Logicon as your FM partner? Schedule a consultation
